Deposit Account Maintenance Specialist

We are seeking a meticulous and customer-focused Deposit Account Maintenance Specialist to join our team. This role is responsible for processing deposit account maintenance and verification tasks across a variety of account types, including DDA, SAV, COD, IRA, and HSA. The ideal candidate will have a strong understanding of banking regulations and compliance, and will support branch personnel through phone and email communications.

This position involves reviewing account changes, supporting IRA/HSA transactions, assisting with departmental procedures, and contributing to process improvements. The successful candidate will also help coordinate daily workflow and support merger-related activities.

• Provide accurate and high-quality service while maintaining strong customer relationships
• Support bank locations with IRA and HSA transfer and rollover inquiries
• Process maintenance requests and corrections for various account types
• Monitor IRA distributions and communicate required minimum distributions to customers
• Review account changes for accuracy and determine authorities from entity agreements
• Handle Reg D activity, TIN mismatches (B-notices), and W-9 processing for savings bonds
• Assist with training and cross-training within the Deposit Account Maintenance Department
• Serve as backup for Deposit Account Maintenance and Deposit Documentation staff
• Help implement and maintain departmental procedures and coordinate daily workflow
• Assist with offsite/onsite storage tasks and merger/acquisition processes
• Support month-end reporting and suggest process enhancements

• Flexibility to work overtime and weekends as needed
• Strong understanding of bank operations, policies, and IRA/HSA regulations
• Proficiency in Microsoft Office (Outlook, Excel, Word) and general office equipment
• Excellent interpersonal, written, and verbal communication skills
• Detail-oriented with the ability to focus on repetitive tasks and follow procedures
• Strong organizational and time management skills
• Team-oriented with a willingness to assist and cross-train
• Ability to work in a time-sensitive environment and meet strict deadlines

Preferred Qualifications

• 1–2 years of experience as a CSR or in a related banking role
• 2-year college degree, or equivalent combination of education and experience

Conditions of Employment:

• Must be able to pass a criminal background check
• This is a full-time position

FLSA Status:

• Non-Exempt

Ready to take your career to the next level? Apply now and become a vital part of our team!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.