ServiceNow Application Administrator

We are seeking a highly skilled and experienced ServiceNow Systems Administrator to support and enhance our IT Service Management (ITSM) platform. This role is responsible for the development, maintenance, and optimization of ServiceNow applications and workflows. You will collaborate closely with internal stakeholders and third-party vendors to ensure seamless integration, functionality, and user satisfaction.

Location:  The position is available anywhere within the United Community Bank footprint.

• Provide system software support and development for ServiceNow.
• Collaborate with the Loan Application Support Manager to design, test, and implement user-requested changes.
• Maintain documentation for ServiceNow workflows and processes.
• Coordinate testing and implementation of new releases and enhancements.
• Manage and resolve incidents related to ServiceNow applications.
• Perform routine maintenance, performance monitoring, and error remediation.
• Manage instance security, user/group access, and access control lists.
• Generate reports, dashboards, and scheduled reports.
• Support integration and interface development to improve operational efficiency.
• Participate in project planning and execution with the Project Management Office.
• Ensure compliance with change management and regulatory documentation.
• Stay current with industry trends and participate in relevant user groups and peer networks.

Experience:

• 8+ years administering ITSM applications, with a preference for ServiceNow.
• 8+ years in application design, source code management, and JavaScript.
• 10+ years in IT, banking, or operations environments.
• Experience managing vendor implementations and relationships.
• Familiarity with ITIL 4 processes and ability to communicate effectively.
• Experience with REST APIs, LDAP, Active Directory, and SQL.
• Application experience with ITOM, ITSM, CMDB, Asset Management (HAM/SAM), Portal/UI, and HR modules.

Education: Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or related field—or equivalent experience.

Required Skills:

• Strong interpersonal, communication, and organizational skills.
• Ability to develop training materials and conduct employee training.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong problem-solving and root cause analysis skills.
• Ability to work effectively across all organizational levels.
• Flexibility to adapt in ambiguous situations and prioritize tasks.

Preferred Skills:

• ServiceNow Certified System Administrator (or willingness to complete training upon hire).
• ITIL Foundation v4 Certification (or willingness to complete within one year).
• Experience with ServiceNow upgrades, instance cloning, and administrative documentation.

• Must be able to pass a criminal background & credit check
• This is a full-time, non-remote position
• Location:  The position is available anywhere within the United Community Bank footprint.

FLSA Status: 

• Exempt

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.