Research Returns Specialist

United Community is looking for Research Returns Specialist to support Deposit Operations by managing account research, dormant accounts, adjustments, returns, and compliance-related processes. This position requires strong attention to detail, excellent communication skills, and the ability to work in a fast-paced, deadline-driven environment. You will collaborate with branch personnel, assist with training, and contribute to operational efficiency while ensuring adherence to regulatory requirements.

• Efficiently review, research, and process dormant accounts, research requests, foreign collection items, verification of deposits, adjustments, daily return items, non-post, return notices, and closed accounts due to overdrafts.
• Handle submissions to the state(s) for unclaimed property and ensure compliance with each state's laws.
• Maintain accurate logs and invoices related to research requests for customers.
• Process affidavits while adhering to strict compliance and regulatory requirements.
• Provide essential documentation for Corporate Security, Audit, and Management as needed.
• Respond to and service branch phone calls and emails from bank representatives.
• Assist with on-the-job training for new and existing staff.
• Recommend and implement productivity improvements with management approval.
• Help maintain and implement departmental procedures and policies.
• Advise the Research Returns Supervisor in staff reviews and consultations when necessary.
• Assist in preparing month-end tracking reports for upper management.
• Manage record storage, including electronic storage, onsite storage, destruction, sending, and receiving.
• Support new bank conversions related to Deposit Operations.

• Required Skills/Experience/Education:
  • 1–2 years of experience in banking or a related field preferred.
  • High School Diploma or equivalent; 2–4 years of college education preferred.
  • Knowledge of Federal Banking regulations preferred.
  • Ability to understand computer functions and navigate web-based programs.
  • Proficiency in Microsoft Office programs (Outlook, Excel, Word, etc.).
  • Ability to operate standard office equipment.
  • Clear and concise verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Ability to function in an office environment with minimal personal interaction.
  • Detail-oriented with the ability to focus on repetitive tasks.
  • Ability to work in a time-sensitive environment with strict deadlines.
  • Team spirit and willingness to assist others and cross-train on all functions within the department.
  • Adept at investigating trends related to fraud within the organization.
  • Flexibility to work overtime and weekends as necessary.
  • Participation in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences.
• Preferred Skills/Experience/Education:
  • Knowledge of Federal Banking regulations.
  • Experience in banking or a related field.

• Must be able to pass a background & credit check
• This is a full-time position