Field Services Technician II

United Community is seeking a Field Services Technician II to deliver exceptional remote and on-site hardware and software support for our banking branches and operations facilities. This is a highly mobile role that requires up to 80% travel to various United Community locations to provide hands-on technical assistance. If you enjoy working in a fast-paced environment and solving problems on the go, this position is for you. You’ll play a critical part in enabling our employees to serve customers effectively.

Technical Support & Troubleshooting

• Respond to technical support calls from branches and departments.
• Manage incident and request tickets via ServiceNow.
• Diagnose and resolve issues related to:
  • Network and PC operating systems
  • LAN cabling and network hardware
  • Application systems
  • Printers and peripheral devices

Systems & Application Management

• Install new applications and systems.
• Image laptops/desktops using PXE & SCCM
• Maintain inventory records, logs, and audit trails.

Policy & Documentation

• Adhere to corporate IT policies and procedures.
• Create and update knowledge base articles for self-service support.

On-Site Support

• Travel to company sites for hands-on technical assistance.

• Associate or bachelor’s degree in IT, business administration, or related field (or equivalent experience).
• 2+ years of IT experience supporting PCs, LANs, Microsoft Server, Directory Services, and Virtual Desktops.
• Working knowledge of PCs, networking hardware, printers, and peripherals.
• Experience with remote and on-site technical support.
• Proficiency in Microsoft Office (Word, Excel, etc.).
• Strong problem-solving and organizational skills.
• Excellent customer service and communication skills.
• Ability to create clear documentation for knowledge bases. 

Preferred Certifications:

• Microsoft Certified: Windows Client
• CompTIA A+ / Network+

• Must be able to pass a background & credit check
• This is a full-time position

Work Environment & Physical Demands:

• Work as part of a geographically dispersed Service Desk team.
• Ability to lift up to 50 lbs and stand for up to 25% of the day.

FLSA Status:

• Non-exempt

Ready to take your career to the next level? Apply now and become a vital part of our team!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.