Training Manager

United Community is seeking a dynamic and experienced Training Manager to lead our team of Training Specialists across all regions. This role is critical in shaping and delivering impactful training programs that align with our company’s culture and strategic goals. The Training Manager will oversee scheduling, communication, and execution of training initiatives, while collaborating with subject matter experts and cross-functional teams to ensure a seamless learning experience for all employees.

Leadership & Supervision

• Direct and manage Training Specialists, assigning projects and overseeing performance.
• Approve leave requests and ensure alignment with departmental budgets.
• Support the Director of Training with administrative and budget planning tasks.

Training Strategy & Development

• Align training programs with company values and strategic objectives.
• Identify and address training needs to reduce fraud and close support gaps.
• Collaborate with internal teams to design targeted training solutions.
• Develop training plans based on skill gaps, system updates, and regulatory changes.

Program Management & Delivery

• Oversee the execution of training programs across all regions.
• Ensure consistency and quality in training delivery and materials.

Evaluation & Continuous Improvement

• Monitor training effectiveness and implement improvements.
• Use feedback and performance data to refine training strategies.

Cross-Functional Collaboration

• Partner with leadership and subject matter experts to ensure training relevance.
• Serve on the Training Committee to plan and review annual training curriculums.

Communication & Knowledge Management

• Draft internal communications and manage departmental training resources.
• Facilitate two-way communication to support company-wide development needs.

Required Education/Skills/Experience

• Bachelor’s degree in a related field or equivalent experience.
• Minimum of 7 years in the financial and/or training industry.
• At least 3 years of supervisory or leadership experience.
• Proficiency in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Excellent multitasking and project management abilities.
• Analytical thinking and problem-solving skills.
• Proven ability to lead, motivate, and develop teams.
• Commitment to embedding company culture into training programs.

Preferred Skills/Experience:

• Knowledge of bank products and services.
• Certified Professional in Talent Development (CPTD) or Certified Professional in Training Management (CPTM).

Required Education/Skills/Experience

• Bachelor’s degree in a related field or equivalent experience.
• Minimum of 7 years in the financial and/or training industry.
• At least 3 years of supervisory or leadership experience.
• Proficiency in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Excellent multitasking and project management abilities.
• Analytical thinking and problem-solving skills.
• Proven ability to lead, motivate, and develop teams.
• Commitment to embedding company culture into training programs.

Preferred Skills/Experience:

• Knowledge of bank products and services.
• Certified Professional in Talent Development (CPTD) or Certified Professional in Training Management (CPTM).