Training Specialist

Elevate Your Career as a Training Specialist!

Are you passionate about empowering others through education and training? As a Training Specialist, you'll play a crucial role in onboarding new hires and delivering exceptional training experiences for our employees. If you thrive in a dynamic environment and have a knack for engaging presentations, we want you on our team!

About the Role:

In this pivotal role, you'll be responsible for creating and delivering ongoing training for employees and new hires. You'll ensure an outstanding training experience for Consumer, Small Business, and Commercial roles, manage training schedules, and collaborate with various departments to support training initiatives.

• Lead Training Sessions: Conduct training for retail new hires, systems, platforms, procedure/process changes, and new project-related needs.
• Align with Company Culture: Ensure all training materials reflect the company culture and values.
• Develop Training Programs: Identify skill gaps and develop programs to bridge them, working closely with hiring managers, in-branch guides, Regional Managers, and Subject Matter Experts.
• Research and Create Content: Develop and manage training criteria, programs, and initiatives through various methods suitable for the topic and audience.
• Support Departments: Partner with other departments to provide training and track progress through surveys to ensure effectiveness.
• Maintain Materials: Keep training materials, procedures, and custom LMS courses updated and relevant.
• Budget Management: Assist with budget recommendations for new training initiatives and manage expenses to align with the approved budget.
• Administrative Duties: Provide backup support for the LMS system, write internal communications, and maintain departmental websites.
• Coordinate Events: Plan and manage on and off-site meetings for training initiatives and assist with conversion and acquisition training as needed.
• Communicate with New Hires: Inform new hires about training schedules and assess their progress, communicating developmental needs to hiring managers.

Experience:

• Minimum of 3 years' experience in the financial and/or training industry.

Education:

• Degree in Business, Finance, or a related field, or equivalent experience.

Required Skills:

• Knowledge of bank products, services, initiatives, and company culture.
• Familiarity with bank policies and procedures.
• Self-motivation and the ability to work independently.
• Confident public speaking skills.
• Strong time management and organizational skills.
• Excellent written and verbal communication skills.
• Ability to interact with all levels of management and employees.
• Proficiency in Microsoft Office programs, deposit and loan systems, and procedures.
• Ability to lead in-person, WebEx, and recorded training sessions.
• Up-to-date with industry training methods.

Preferred Skills:

• Experience in creating and delivering training programs.
• Strong problem-solving and analytical skills.
• Collaborative and action-oriented mindset.

Why Join Us?

• Innovative Environment: Be part of a forward-thinking company that values your input.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Supportive Team: Collaborate with dedicated professionals who are passionate about their work.
• Flexible Schedule: Full-time position with the flexibility to work evenings and weekends as needed.

Work Environment:

• United location within our footprint.

Position Type:

• Full-time with schedule flexibility.

Travel:

• Up to 30% travel required.

Conditions of Employment:

• Must be able to pass a criminal background & credit check
• This is a full-time, non-remote position

FLSA Status:

• Non-Exempt

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.