Mortgage Marketing Coordinator

The Mortgage Marketing Coordinator is the connective hub between our Residential Mortgage Line of Business, our CRM platform (Total Expert), and Segment Marketing. You will own the support, development, and integration of marketing solutions that help the line deliver on growth and customer experience goals. This role partners daily with business units across the bank to ensure campaigns and content are on-brand, compliant, and effective. The position also provides executive administrative support to the Mortgage President.

Executive Administration

• Manage the office of the Mortgage President—serving as administrator, secretary, and receptionist.
• Maintain the President’s calendar, coordinate meetings, and ensure participants have agendas and materials.
• Serve as purchasing contact for office supplies.

Marketing & CRM Ownership

• Lead ongoing maintenance and support of Total Expert and email/mobile marketing systems.
• Advance and maintain enterprise‑wide CRM capabilities; assist with testing prior to deployments.
• Manage user access and integrations; uphold corporate security, Vendor Management, and Change Management policies.
• Drive process enhancements that improve controls, quality, and speed‑to‑market.
• Facilitate creative reviews with Marketing/MarCom, Legal, and Compliance.

Campaigns, Content & Enablement

• Collaborate with sales partners and product teams to develop marketing materials and campaigns.
• Support mortgage loan originator recruiting—messaging, contact strategies, collateral, advertising
• Assist Mortgage Bankers with social posts; maintain marketing library and onboarding tools.
• Engage peer banks to share best practices.

• Two‑year college degree or specialized study in Graphic/Web Design required; Bachelor’s preferred.
• CRM and email/mobile marketing experience preferred (Total Expert ideal).
• Campaign development experience across multiple channels.
• Strong project management, writing, communication, and MS Office skills.
• Ability to thrive in fast‑paced, deadline‑driven environments.

Preferred:

• Experience in mortgage/financial services

• Must be able to pass a background & credit check
• This is a full-time, non-remote position

FLSA Status: Non=Exempt

Ready to take your career to the next level? Apply now and become a vital part of our team!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.