Customer Service Representative - Navitas

Navitas is seeking a detail-oriented and service-driven Customer Service Representative to support external and internal customers through timely, accurate, and professional assistance. This role handles a variety of operational tasks including insurance inquiries, contract and customer maintenance, assumptions, name changes, document vaulting, system updates, daily reporting, returned mail, and other assigned responsibilities.

• Answer written and verbal communication inquires, resolving issues with efficiency, accuracy, and a focus on exceptional customer satisfaction.

• Execute documentation and forward completed materials to appropriate parties.

• Process contract and customer maintenance, including:

  • Contact, billing, and equipment changes

  • Payment method updates and payment misapplication corrections

  • Name changes and contract assumptions

  • Returned mail

• Assist customers with insurance‑related questions and documentation.

• Assign contracts to applicable third parties.

• Accurately notate all customer and account activity within the primary system of record.

• Support special projects and perform additional duties as assigned.

• Associate’s Degree (A.A.) or six months to one year of related experience/training, or an equivalent combination of education and experience.

• Proficiency with enterprise and office software including:

  • Lease accounting platforms
  • Excel
  • Word
  • Outlook

• Strong communication skills, both written and verbal.

• Excellent telephone etiquette and active listening abilities.

• Strong organizational skills and the ability to manage tasks efficiently.

• Must be able to pass a background and credit check.
• This is a full-time position.

FLSA Status: Non-Exempt

Ready to take your career to the next level? Apply now and become a vital part of our team!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, or disability, or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.