Business Process Analyst

United Community is seeking a Business Process Analyst to play a strategic and operational role in designing and optimizing software applications that support our business units. This position will define how processes and functions need to evolve, partner with stakeholders to execute that vision, and ensure employees receive proper training and support. The role also manages key relationships with vendors and internal teams to maximize system capabilities and efficiency.

• Evaluate business needs and align application capabilities with strategic goals.
• Design workflows and business processes to illustrate current and future states.
• Partner with stakeholders to define lifecycle processes that support the Bank’s strategy.
• Develop programmatic solutions for process improvements using RPA tools (e.g., Blue Prism, Nintex Foxtrot).
• Oversee projects and implementations related to assigned applications, including conversions, testing, and training.
• Ensure compliance with information security requirements and industry best practices.
• Collaborate with IT teams to maintain a stable and scalable application infrastructure.
• Manage vendor relationships and participate in user groups to influence development efforts.
• Stay informed on industry trends and potential applications that could benefit the Bank.

• Bachelor’s degree in Business, Information Technology, or related field preferred.
• DocuSign admin experience preferred 
• 1–5 years of experience in IT, banking, or bank operations.
• Experience with banking core systems (e.g., Fiserv Premier) and application implementations/upgrades.
• Strong knowledge of deposit, loan, and general ledger accounting procedures.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Experience in designing business processes, developing training/testing plans, and managing vendor relationships.
• Familiarity with RPA tools and ability to translate business needs into actionable technology solutions.
• Excellent project management, communication, and organizational skills.
• Ability to work effectively across all levels of the organization and adapt to changing priorities.

• Must be able to pass a background & credit check
• This is a full-time, non-remote position

FLSA Status: Exempt

Ready to take your career to the next level? Apply now and become a vital part of our team!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.