Digital Banking Analyst

As a Digital Banking Analyst, you’ll play a key role in ensuring the smooth operation and continuous improvement of our online and mobile banking platforms. Working under the direction of the Digital Banking Director, you’ll support the delivery of innovative digital solutions that enhance the customer experience across all banking channels. From troubleshooting and testing new features to collaborating with internal teams and vendors, you’ll help drive reliability, compliance, and innovation in our digital banking environment. This is a hands-on role where your expertise will directly impact how customers interact with the bank every day.

• Ensure daily functionality and reliability of digital banking systems.
• Act as the primary liaison with key vendors to resolve issues impacting availability, processing, or customer experience.
• Troubleshoot and research reported defects, coordinating fixes and enhancements.
• Participate in testing and sign-off for defect resolutions, new features, release upgrades, and customer data migrations.
• Collaborate with internal teams (Community Banking, Call Center, IT, Treasury Management) to support customer needs and projects.
• Communicate system impacts or updates to stakeholders and customers.
• Support merger planning and execution for digital banking products.
• Ensure compliance with all applicable laws, regulations, and internal policies

Experience:

• 2+ years of relevant experience in financial services, preferably in digital banking or related technology.
• Demonstrated customer service orientation and ability to support end users.
• Experience with digital banking products such as bill pay, remote deposit capture, funds transfers, personal financial management tools, and payment solutions.

Education: Bachelor’s degree in Business, Finance, IT, or related field preferred.

Required Skills:

• Strong problem-solving and troubleshooting abilities.
• Working knowledge of core banking systems and digital banking interfaces.
• Understanding of compliance issues related to electronic banking.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.

Preferred Skills:

• Experience with vendor management and system testing.
• Familiarity with voice-activated response systems and emerging digital banking technologies.
• Strong organizational skills with attention to detail.
• Ability to adapt quickly in a fast-changing environment.

Travel

• Up to 10% travel required.

Conditions of Employment:

• Standard office setting with flexibility to work evenings and weekends as needed.
• Must be able to pass a criminal background & credit check
• This is a full-time, non-remote position

FLSA Status: 

• Non-Exempt

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.