Universal Banker

Customer Service Representative (CSR)

United Community (United) is in search of a CSR to join our team. As a Customer Service Representative (CSR) at United Community, you’ll play a vital role in delivering top-tier financial solutions and support to our customers. You’ll be the face of United, guiding customers through our products and services to help them reach their financial goals—all while providing a positive, seamless experience

What You’ll Do:

• Offer exceptional service to meet customers’ financial needs and build lasting relationships with a proactive, solutions-focused approach.
• Understand and communicate United’s products and services, including account types, loan options, and investment products, to help customers make informed choices.
• Actively recommend and sell products and services that match customer needs, contributing to United’s growth and customer satisfaction.
• Address and resolve customer concerns with professionalism and empathy, maintaining a high standard of customer care.
• Assist with inquiries, disputes, debit card maintenance, and provide general support to your team to keep operations running smoothly.
• Educate customers on options for managing transactions using technology and all other tools and resources available.
• Perform other duties as assigned.

What We’re Looking For:

• Minimum of three years of prior experience in sales or customer service is highly valued.
• Strong interpersonal skills and a natural ability to connect with others.
• Ability to uncover and provide solutions to meet customer needs and provide resolutions.
• Knowledge of consumer credit structuring and lending practices.

Conditions of Employment:
• Must be able to pass a criminal background & credit check
• This is a full-time, non-remote position