Mortgage Origination Systems Administrator Senior

United Community is seeking an experienced and motivated Mortgage Origination Systems Administrator.

The Mortgage Origination Systems Administrator Senior will be responsible for the effective configuration, operation, and maintenance of Encompass. This position will collaborate with the various mortgage leaders to facilitate, deploy, and support multiple Encompass projects and initiatives. This position requires in-depth knowledge of mortgage workflows and skillsets in project management, business analysis, development, and testing for the advanced configuration of ICE Mortgage Technology Encompass (LOS) and its service integrations.

• Change Management
  • Manage and document all systems configuration changes in adherence to the bank’s Change Management Policy
  • Track all work, accomplishments, backlog items, and system changes

• Collaboration and Communication
  • Collaborate with various mortgage leaders to ensure end users are informed of enhancements or changes
  • Collaborate with internal business partners and existing resources to develop a solid understanding of our business, procedures, and operations

• Testing and Compliance
  • Perform user acceptance testing, advise on business change implications and produce user documentation in order to support and enable the implementation of new initiatives and projects
  • Ensure regulatory compliance requirements are tested & implemented according to secondary market and bank regulatory requirements

• Automation and Workflow Management
  • Create automated workflows, input forms, custom fields, documents, and business rules as requested
  • Continually look for ways to use technology to improve or automate existing processes used by the business unit

• System Integration and Analysis
  • Encompass Administration
  • Have a firm understanding of other critical systems that integrate with Encompass
  • Analyze vendor documentation and/or technical specifications of any release to assess testing, deployment, and reconfiguration needs
  • Define application and/or procedural problems by conferring with end users to evaluate current processes and procedures
  • Create, recommend, and deploy new Encompass functions, capabilities, and integrations

• Access and Permissions Management
  • Manage permission access and user capabilities based on roles in mortgage systems

• Documentation and Policy Development
  • Assist in the development, writing, and updating of procedures and policies on mortgage-related systems, software, and products

• Product Development and Roadmap
  • Assist with internal product roadmap considering process improvements and system enhancements that, when managed well together, deliver enhanced value

• Troubleshooting and Support
  • Investigate and troubleshoot issues related to the LOS or any related process, dependency, integration, or any other application that may relate to the system of record
  • Support end-users by troubleshooting and conducting advanced analysis when necessary
  • Serve as an escalation point for critical application issues

• Compliance Training:  Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.

• 7+ years of experience working in the mortgage industry and an in-depth understanding of the life cycle of a loan
• 1+ year Encompass360 administration or another enterprise LOS
• Mortgage IT background with an understanding of residential mortgage origination operations, products, processes and procedures
• Experience with protocols related to gathering business user requirements, analysis, implementation and testing
• Ability to understand packaged system configuration guides
• Ability to understand and use vendor customization tools
• Proven ability to work collaboratively and cross-functionally to solve complex technical issues
• Ability to operate independently and multi-task in a fast-paced environment
• Familiarity with corporate security policies and managing user access/profiles
• Excellent analytical and problem solving skills
• Advanced written, oral, and interpersonal communication skillsStrong customer service orientation

• Must be able to pass a criminal background & credit check
• This is a full-time, non-remote position that requires schedule flexibility to work evenings and weekends as needed

FLSA Status: Exempt

Ready to take your career to the next level? Apply now and become a vital part of our team!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.