Universal Banker I

As a Universal Banker, you will have the opportunity to deliver excellent experiences for customers and prospects. In addition to assisting with everyday transactions, you will have the opportunity to help with customer resolution and financial wellness by having needs-based conversations and identifying appropriate solutions.

• Adhere to all security procedures and follow operational bulletins 
• Maintain basic knowledge of banking products and services 
• Extensive knowledge of financial institution policies and procedures pertaining to customer service and teller operations 
• Handle each transaction with care, sensitivity, and confidentiality 
• Provide efficient, accurate and high-quality service while maintaining good customer relations and present oneself as an example of extraordinary quality service 
• Answer customer inquiries and provide account information and updates as requested 
• Answer questions regarding bank policies as well as products and services 
• Maintain extensive knowledge of retail bank products and services and look for opportunities to strengthen existing customer relationships and develop new relationships by understanding customers’ needs while considering perspectives and priorities of different customers
• Drive proactive needs based sales conversations through interactions, including service to sales, teller interactions and appointment setting
• Make referrals to other areas of the bank 
• Educate customers on options for managing transactions using technology and all other tools and resources available
• Apply product and service knowledge to effectively solve customer problems
• Assist other staff in serving customers, answering telephones and performing other duties as necessary 
• When applicable, admit authorized customers to the safe deposit box area, complete necessary forms and rent safe deposit boxes 
• Utilize bank programs such as customer management and sales tools 
• Participate and help branch achieve sales goals to maximize success

• High school diploma or equivalent 
• Minimum of one-year retail experience
• Proficient computer operation skills and ability to operate standard office equipment 
• Proficient in Microsoft Office programs 
• Great interpersonal skills in dealing with both internal and external customers 
• Great telephone and customer service skills 
• Ability to uncover and provide solutions to meet customer needs and provide resolutions
• Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.

• Must be able to pass a criminal background & credit check
• This is a full-time, non-remote position

SUPERVISORY RESPONSIBILITY

This position has no direct reports.

WORK ENVIRONMENT

Location in Mount Pleasant TN

POSITION TYPE

This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.

TRAVEL

This position requires up to 20% travel.

OTHER

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.