Senior M365 Collaboration Engineer

United Community is an amazing place to work and make a positive impact in the lives of many! Specific to this position, the Productivity Team provides a critical role in equipping all United Community employees to be as productive as possible with their required applications, devices, and data.  Just like the company overall, the Productivity Team works together for the good of our customers, and that is done through excellent and intelligent technology solutions for our employees to efficiently serve our communities.

Focusing on this exact position, the Senior M365 Collaboration Engineer is responsible for end user technology systems that equip our employees to perform work functions in the office, in the branch, or on the go.  From a technology perspective, this includes oversight and engineering for Microsoft 365 solutions for communication, productivity, collaboration, Microsoft AI Tools, and Microsoft Power Platform.  In helping to deploy and manage Microsoft AI tools, such as Copilot and Copilot Studio, this person will need to be a great partner with other lines of business to identify and develop ideal generative AI and agentic AI solutions using Copilot Studio, Power Automate, and more.  Collaborating with others on the Productivity team is also a critical part of the role as heroic teams are pivotal to our continued success.

The person performing the role will be responsible for cross-training other M365 Collaboration Engineers and possibly some other teams in IT that perform a related function.  Additionally, they must implement ever-improving cyber-security practices for their area of ownership, deliver excellent documentation, follow standards and procedures, ensure Service Level Agreements are met for the related platforms, provide great customer service, and work well with other key teams, such as Information Security, Service Desk, and Infrastructure.  The Senior M365 Collaboration Engineer will also take responsibility for the more complex issues and work with other technology areas to resolve those issues.

• Administering and managing the Microsoft 365 and Microsoft Entra ID environment
• Fulfilling user submitted tickets regarding Microsoft 365 products (Exchange, OneDrive, Teams, Office Suite, etc)
• Ensure good functionality and frequent updates of M365 applications on PCs, Macs, and mobile devices
• Work with business, vendor, and technology teams for the development and operation of a state-of-the-art end user environment that meets current and future business objectives
• Respond to audit and regulatory requests to provide the requested information by the specified deadline
• Create documentation of the processes, procedures, and components of the environment
• Work independently on projects and assignments but many times with others on the team
• Responsible and accountable for the on-time completion of tasks and projects as assigned while understanding that overtime and after-hours/weekend work may be periodically required to complete projects/tasks
• Must be able to occasionally lift and move technology related equipment of reasonable size and weight
• Compliance Training: Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.
• Other Duties: This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

• High School diploma required; Undergraduate Degree highly preferred
• Technical training and certifications related to the role are highly preferred
• 5+ years of experience engineering and operating enterprise-level technology systems
• 5+ years of experience administering Microsoft Windows operating system, Microsoft Office applications, Active Directory, AD GPOs, and Microsoft Applications
• 5+ years of experience managing Microsoft Teams, OneDrive for Business, SharePoint Online, Office 365 tenants, Exchange Online
• 3+ years of experience managing Microsoft Entra ID and Conditional Access rules
• 3+ years of experience configuring and promoting a secure user environment with tools, user education, and the appropriate endpoint practices to harden the OS and applications
• 1+ years of experience managing and creating agents in Microsoft Copilot Studio
• 1+ years of experience managing and deploying solutions in Microsoft Power Platform and Power Automate
• Excellent technology problem solving skills to identify the root cause and resolve the problem
• Proven collaboration skills on technology teams and thriving in a group environment
• Excellent organizational and time management skills
• Effective verbal and written communicator
• Desire to learn, grow, and achieve more
• Demonstrated expertise in customer service by putting the customer first

JOB SKILLS – DETAILED REQUIREMENTS

• Expert experience with Microsoft Entra ID, Conditional Access Rules
• Expert level experience with administering Microsoft Office 365 tenants
• Expert experience with Microsoft Exchange Online in a hybrid or cloud-only configuration
• Expert experience with Microsoft Teams for collaboration and meetings, SharePoint Online, and OneDrive for Business along with
• PowerShell scripting to make configuration changes in the O365 tenant
• Expert level experience with troubleshooting email flow and routing
• Strong experience in Microsoft Cloud/Hybrid Cloud Management & Intune device onboarding and configuration
• Strong experience with deploying agents in Microsoft Copilot Studio and combining with tools like Microsoft Power Automate to expand the tools & capabilities of a given agent
• Extensive hands-on experience of supporting Windows 10/11 and the M365 Office suite of programs

JOB SKILLS - PREFERRED

• Strong understanding of network environments, routing protocols, various technology architectures including TCP/IP, DHCP, DNS, LAN, WAN, Wireless, VPN
• Strong working knowledge of Apple Mac hardware, managing MacOS and its interaction with Microsoft M365 Enterprise applications (Outlook, OneDrive, Teams, etc).
• High-level working knowledge of automation using scripting tools like PowerShell

• Must be able to pass a criminal background & credit check

FLSA Status: Exempt

SUPERVISORY RESPONSIBILITY

This position does not manage employees.

WORK ENVIRONMENT

Working as part of a geographically dispersed Productivity team and in-person at a United office location typically in Greenville SC, Atlanta GA, Orlando FL, or Blairsville GA.

POSITION TYPE

This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.

TRAVEL

This position requires up to 15% travel.

OTHER

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.