Structured Finance Operations Manager

The Structured Finance Operations Manager (Operations Manager) has responsibility for the leadership, oversight, and continuous improvement of the Structured Finance Group’s operational infrastructure, collateral monitoring processes, borrowing base administration, portfolio servicing functions, operational risk controls, and ABL technology platforms. The Operations Manager assists in the formulation, recommendation, implementation, and ongoing enhancement of operational policies and procedures.

The Operations Manager maintains a thorough understanding of all collateral analysis and operational functions and provides leadership, support, and backup coverage for key departmental responsibilities as necessary. The Operations Manager also serves as a strategic partner to the other members of the ABL team as well as Relationship Managers, Portfolio Managers, Credit Officers, Treasury Management, Loan Operations, and other internal stakeholders to support growth, risk management, and operational excellence across the Structured Finance portfolio.

• Supervision and support of Operations personnel – Senior Collateral Analysts and Collateral Analysts
• Serves as primary business administrator and subject matter expert for ABL software platform, ensuring system integrity, data accuracy, user training, process optimization, and effective utilization
• Ensures all portfolio loans are properly tracked on the ABL software platform
• Directs the establishment and maintenance of processes, procedures, documentation, training materials, business continuity plans, and forms for operational activities
• Assist in developing and initiating account servicing and monitoring procedures
• Develop, implement, and continuously improve operational procedures supporting collateral monitoring, borrowing base administration, and portfolio servicing
• Oversee the daily loan balance, reconciliation, collateral and availability functions
• Reviews “out of compliance” findings, exceptions, and reporting delinquencies to establish plan of action with appropriate personnel 
• Initiate and monitor “end of day” processing of loan system
• Monitor “month end” processing of loan system
• Oversee quality assurance reviews of collateral analysis, borrowing base reporting, and operational processes
• Monitor operational exceptions and ensure timely resolution and escalation of risk-related issues
• Resolution of account discrepancies or needs between borrower and bank
• Participate in onboarding and implementation activities for new clients
• Manages scheduling and tracking of recurring field exams for clients
• Approves and submits for payment invoices relative to field examinations and other items
• Assist Portfolio Managers, Group Head, Relationship Managers, Analysts, and Credit Policy Officers as needed
• Works closely with Specialized Lending Loan Operations personnel in resolving any issues
• Assist clients with Treasury Management services and account openings
• Maintain a professional relationship with Client financial personnel in processing information requests as needed
• Provide managerial information and support that enables the SFG to satisfactorily meet its servicing requirements
• Coordinate operational preparation and support for internal audits, external audits, compliance reviews, and examinations
• Develop and maintain key performance indicators and operational reporting for management
• Support new product initiatives and operational enhancements designed to improve scalability and efficiency within the SFG platform
• Identify, evaluation, and implement automation and technology-driven solutions to enhance operational effectiveness
• Partner with senior management on strategic initiatives involving systems, staffing, workflow design, and operational planning
• Assist with capacity planning, workload balancing, and resource allocation within the department
• Compliance Training: Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.
• Other Duties: This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

• High school diploma or equivalent; preference for bachelor’s degree
• Minimum 7 years’ experience in asset-based lending
• Preference for minimum 3 years of supervisory or management experience
• Display a high level of professionalism and favorably represent the SFG at all times
• Exhibit initiative and job knowledge with an eagerness to grow and expand
• Meet deadlines in established timeframes
• Display excellent communication, teamwork, and analytical skills
• Maintain quality relationships with borrowers, co-workers, and commercial team members
• Serve as a mentor for Collateral Analysts
• Goal-oriented and self-directed
• Possess excellent problem solving skills
• Perform check-ins along with an effective management plan consisting of goals for staff
• Possess strong knowledge of borrowing base structures, collateral monitoring, loan documentation requirements, and operational controls
• Demonstrate advanced Microsoft Excel, reporting, and data analysis skills
• Experience managing operational processes, workflow prioritization, and staff development within a commercial lending environment

• Must be able to pass a criminal background and credit check

FLSA Status: Exempt

SUPERVISORY RESPONSIBILITY

This position manages employees and is responsible for the hiring, coaching, training, professional development, performance management, succession planning, retention, and workforce planning of those employees.

WORK ENVIRONMENT

Location in UCB Footprint

POSITION TYPE

This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.

TRAVEL

There will be no travel required.

OTHER

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.